Refund policy
Recommended Return & Refund Policy
Return & Refund Policy
At Nexella Luxe Solutions, we are committed to providing exceptional products and service. If you are not completely satisfied with your purchase, we're here to help.
Returns
We accept returns within 30 days of the delivery date.
To be eligible for a return, your item must:
- Be unused and in its original condition
- Include all original packaging and accessories
- Be free from signs of wear, damage, or alteration
Items returned without prior authorization may not be accepted.
Non-Returnable Items
The following items are not eligible for return:
- Products showing signs of use
- Personalized or custom-made products
- Gift cards (if applicable)
- Clearance or final sale items (if applicable)
Return Authorization
To request a return, please email:
Please include:
- Order number
- Full name
- Reason for the return
- Photos if the item arrived damaged or incorrect
Our team will respond with return instructions.
Refunds
Once your returned item has been received and inspected, we will notify you of the status of your refund.
Approved refunds will be issued to your original payment method within 5-7 business days. Processing times may vary depending on your financial institution.
Return Shipping
Customers are responsible for return shipping costs unless:
- The wrong item was shipped
- The item arrived damaged
- The item is defective
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery and include clear photos of the product and packaging so we can resolve the issue promptly.
Order Cancellations
Orders may be cancelled before they have entered processing or shipment.
Once an order has been processed or shipped, it cannot be cancelled and must follow the return process described above.
Contact Us
If you have any questions regarding returns or refunds, please contact:
Nexella Luxe Solutions
📧 info@nexellaluxesolutions.com Phone: 1-800-927-1063